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Frequently Asked Questions

FAQs

The following information may be useful for our guests and visitors. If you have a question not covered below, please give us a call and we'll be happy to answer your query.

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Do you have a carpark?

We offer free car parking to guests and patrons of the Inn on the Moor Hotel. The car park is situated to the front of the Hotel. The post code for the Inn on the Moor Hotel is YO22 5LZ. You will find us directly opposite the Goathland Hotel, behind the Goathland Garage.

Are you dog friendly?

Here at the Inn on the Moor, we really do mean it when we say we love dogs. You are more than welcome to bring your dog when you come to visit but we must insist on a few house rules. Firstly, dogs must be kept on a lead and are not permitted in our Dining Room or Conservatories. You are more than welcome to dine with your well behaved dog in our Mill Green Bar, Hotel Lounge or in the Hotel Gardens. If you are looking to bring your dog whilst you stay with us - we do have a number of dog friendly rooms available for a small additional charge.

We recommend giving our friendly Reservations Team a call on 01947 896296 for a personalised service to suit your needs.

Accessibility

Due to the age and style of the building we are unable to install a lift at the Inn on the Moor Hotel. We do have two ground-floors rooms, situated with fine views over the fields and moorland. If you require a ground-floor room or a room with minimal travel distance, please call our friendly Reservations Team on 01947 896296, who will be able to provide you with a personalised service to suit your needs.

All our restaurant, bar and dining facilities are all located on the ground floor.

Please see our Access Statement for more details, and please do not hesitate to give our team a call on 01947 896296 with any further queries.

What time is check-in and check-out?

Please see our Covid-19 page for the latest updates for checking in and out.

You are welcome to check-in to your hotel guest room from 4pm on the day of your arrival. You are more than welcome to arrive earlier and access the hotel facilities such as the bar, hotel lounge and dining facilities. We also offer free and secure luggage storage. Our latest check-in time is 10pm. If you believe you may be arriving after this time, we recommend you contact our Reservations Team so personalised arrangements can be made. We politely ask that guests check-out from their guest rooms no later than 10:30am on the day of their departure. Fees may apply for extended departure.

What time is breakfast served to residents?

Breakfast is served to our residents from 8:30am to 9:30am in the Mill Green Conservatory. If you are travelling with your dog, breakfasts are provided in the Mill Green Bar.

Do you serve breakfast to non-residents?

Yes, our highly recommended yorkshire breakfasts are available to non-residents between 8:30am and 9:30am.

Pre-booking is encouraged, give our friendly team a call on 01947 896296.

What time do you serve food?

Our homemade lunch menu is available between 12pm and 2pm every day and is served in the Hydro Bar, Hotel Lounge or Gardens.

Our homemade evening menu is available between 5pm and 8:30pm every day and is served in our dining room, bar and restaurant.

Our dining areas get very busy so we strongly recommend that you book a table.

Give our team a call on 01947 896296.

Are families with children welcome?

Families are very welcome at the Inn on the Moor. We politely ask that children are supervised by an adult at all times. We have a children’s menu and can provide highchairs upon request. If you would like to stay with your family, we recommend booking direct for the best rate and a personalised service.

Give our team a call on 01947 896296.

Do you have a cash machine?

We do not have a cash machine at the Inn on the Moor. A cash machine is available at Goathland Post Office during their normal opening hours.

Do you accept card payments?

We can accept all major credit/debit cards including American Express.

Do you offer cash back?

The Inn on the Moor Hotel offers a cashback service to customers and guests – Terms and Conditions Apply.

For more information, please call our friendly team on 01947 896296.

Where can we go for a walk?

There are many walking and cycle routes throughout the North York Moors National Park, from right here at the Inn on the Moor. We are lucky to have a great staff team with lots of knowledge and insider tips about the local area. We also have a great information hub with OS Maps, guidebooks and more.

Some of our reviews from TripAdvisor

					  We recently stayed here for 3 nights on a UK mini break.  Booked after reading the other great reviews.  Easy to find in the small, but popular Goathland... read more village, right next door to the Aidensfield Garage.  Plenty of parking spaces.  COVID-19 measures in place, with hand sanitiser, a one way system and everyone wearing face coverings.  All tables are spaced out and have signs saying they have been sanitised and are ready for use. We had a 45 minute wait in the lounge for our room even though we arrived at 2pm ready for check in, so we had a drink by the cosy fire and they stored our luggage in a secure area. The staff throughout our stay were all genuinely friendly and helpful.  Very accommodating and nothing was too much trouble.  We couldn't have wished for a more down to earth and relaxed atmosphere.  Our room was an Executive King Room which had a spacious but cosy feel.  Nice decor and soft furnishings and a very comfortable, slightly firm bed.  A lovely view over the countryside and moors.  The room had a wall mounted TV with freeview, Tea and coffee making facilities and bottled water.  There were 2 little bottles of shampoo and shower gel, but these were not replenished.  We dined in the evening twice and had breakfast 3 mornings.  The food was delicious.   Lots of homemade dishes on both the regular and daily specials menus.  The... We recently stayed here for 3 nights on a UK mini break.  Booked after reading the other great reviews.

Easy to find in the small, but popular Goathland village, right next door to the Aidensfield Garage.  Plenty of parking spaces.  COVID-19 measures in place, with hand sanitiser, a one way system and everyone wearing face coverings.  All tables are spaced out and have signs saying they have been sanitised and are ready for use.

We had a 45 minute wait in the lounge for our room even though we arrived at 2pm ready for check in, so we had a drink by the cosy fire and they stored our luggage in a secure area.

The staff throughout our stay were all genuinely friendly and helpful.  Very accommodating and nothing was too much trouble.  We couldn't have wished for a more down to earth and relaxed atmosphere.

Our room was an Executive King Room which had a spacious but cosy feel.  Nice decor and soft furnishings and a very comfortable, slightly firm bed.  A lovely view over the countryside and moors.  The room had a wall mounted TV with freeview, Tea and coffee making facilities and bottled water.  There were 2 little bottles of shampoo and shower gel, but these were not replenished.

We dined in the evening twice and had breakfast 3 mornings.  The food was delicious.   Lots of homemade dishes on both the regular and daily specials menus.  The service was always prompt and the portions were generous.  All food and drinks were table service due to the virus restrictions.  

Breakfast consisted of a choice of continental with yogurt, fruit, cereal, toast, tea and coffee, fruit juice etc.  There was also a very good selection of hot choices including porridge or scrambled eggs to a full english and vegetarian option. 

The Inn on the Moor Hotel is a great tourist base for visiting many nearby tourist attractions including Whitby and Robin Hood's Bay.  Plenty of walking trails in the area too including those down to the Mallyan Spout and Beck Hole.

We thoroughly enjoyed our stay and would definitely stay again.

Thank you to all of the staff who made us feel so welcome. More				
Tracey L
10/17/2020 

					  Absolute fantastic place to stay!!! Very warm and welcoming staff, beautiful clean rooms, gorgeous cooked breakfast, VERY Covid secure (but not intrusive to the relaxing atmosphere), stunning drinking and eating... read more area, wonderful dog friendly stay where our four legged family members have been treated as valued as human visitors - great value for money!!! Couldn’t have asked for a better place to stay for my Dad’s 60th!

All round 5 star review for this place. Congratulations to the owners AND staff for making this place a “must stay” in North Yorkshire.				
486louisac
9/27/2020 

					  My sister and I stayed here for 3 nights, had a brilliant time! Location is amazing, perfect for either driving to whitby/other local towns for day trips or just for... read more a wander over the moors. Staff went over and above with helping us with recommendations and making sure we had a good stay. Food was good. Lovely lounge area for drinks. Rooms clean and tidy. Would definitely recommend 🙂				
Ninjibee
9/03/2020

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