Frequently Asked Questions

FAQs

The following information may be useful for our guests and visitors. If you have a question not covered below, please give us a call and we'll be happy to answer your query.

Do you have a carpark?

We offer free car parking to guests and patrons of the Inn on the Moor Hotel. The car park is situated to the front of the Hotel. The post code for the Inn on the Moor Hotel is YO22 5LZ. You will find us directly opposite the Goathland Hotel, behind the Goathland Garage.

Are you dog friendly?

Here at the Inn on the Moor, we really do mean it when we say we love dogs. You are more than welcome to bring your dog when you come to visit but we must insist on a few house rules. Firstly, dogs must be kept on a lead and are not permitted in our Dining Room or Conservatories. You are more than welcome to dine with your well behaved dog in our Mill Green Bar, Hotel Lounge or in the Hotel Gardens. If you are looking to bring your dog whilst you stay with us - we do have a number of dog friendly rooms available for a small additional charge.

We recommend giving our friendly Reservations Team a call on 01947 896296 for a personalised service to suit your needs.

Accessibility

Due to the age and style of the building we are unable to install a lift at the Inn on the Moor Hotel. We do have two ground-floors rooms, situated with fine views over the fields and moorland. If you require a ground-floor room or a room with minimal travel distance, please call our friendly Reservations Team on 01947 896296, who will be able to provide you with a personalised service to suit your needs.

All our restaurant, bar and dining facilities are all located on the ground floor.

Please see our Access Statement for more details, and please do not hesitate to give our team a call on 01947 896296 with any further queries.

What time is check-in and check-out?

Please see our Covid-19 page for the latest updates for checking in and out.

You are welcome to check-in to your hotel guest room from 2pm on the day of your arrival. You are more than welcome to arrive earlier and access the hotel facilities such as the bar, hotel lounge and dining facilities. We also offer free and secure luggage storage. Our latest check-in time is 10pm. If you believe you may be arriving after this time, we recommend you contact our Reservations Team so personalised arrangements can be made. We politely ask that guests check-out from their guest rooms no later than 10:30am on the day of their departure. Fees may apply for extended departure.

What time is breakfast served to residents?

Breakfast is served to our residents from 8:30am to 9:30am in the Mill Green Conservatory. If you are travelling with your dog, breakfasts are provided in the Mill Green Bar.

Do you serve breakfast to non-residents?

Yes, our highly recommended yorkshire breakfasts are available to non-residents between 8:30am and 9:30am.

Pre-booking is encouraged, give our friendly team a call on 01947 896296.

What time do you serve food?

Our homemade lunch menu is available between 12pm and 2:30pm every day and is served in the Hydro Bar, Hotel Lounge or Gardens.

Our homemade evening menu is available between 5pm and 8:30pm every day and is served in our dining room, bar and restaurant.

Our dining areas get very busy so we strongly recommend that you book a table.

Give our team a call on 01947 896296.

Are families with children welcome?

Families are very welcome at the Inn on the Moor. We politely ask that children are supervised by an adult at all times. We have a children’s menu and can provide highchairs upon request. If you would like to stay with your family, we recommend booking direct for the best rate and a personalised service.

Give our team a call on 01947 896296.

Do you have a cash machine?

We do not have a cash machine at the Inn on the Moor. A cash machine is available at Goathland Post Office during their normal opening hours.

Do you accept card payments?

We can accept all major credit/debit cards including American Express.

Do you offer cash back?

The Inn on the Moor Hotel offers a cashback service to customers and guests – Terms and Conditions Apply.

For more information, please call our friendly team on 01947 896296.

Where can we go for a walk?

There are many walking and cycle routes throughout the North York Moors National Park, from right here at the Inn on the Moor. We are lucky to have a great staff team with lots of knowledge and insider tips about the local area. We also have a great information hub with OS Maps, guidebooks and more.

Some of our reviews from TripAdvisor

      We had a great meal here. Everything felt safe bearing in mind the current epidemic. The child’s scampi was scrumptious according to my son and the chocolate sundae was delicious.... read more

    923andyj
    8/04/2020

      Absolutely brilliant one night was not enough. The staff are amazingly helpful and nothing is too much trouble. Amazing freshly cooked breakfast. Lovely atmosphere and friendly locals. Leave your... read more

    KazzaBlm
    3/01/2020

      We have just got back from two nights at Inn on the Moor. We had a great time and would recommend to others. The hotel is lovely, the rooms are... read more

    EEmmiiilllyyy
    2/22/2020

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